Terms of Business

Delivery Policy

Rocburn Limited send goods using a variety of carriers depending on the size weight and speed of delivery.

• Our aim is to provide the quickest and most cost-effective service to you and a typical order will be dispatched on a next working day service subject to the terms of the courier.
• Should you require a specific delivery time such as an AM delivery please request this at the time of ordering and you will be given a price based on the products and delivery location.
• Should stock not be available you will be notified at the time of order and kept up to date with your orders progress.

Return / Refund / Cancellation Policy

Damaged Goods

On receipt of your order please check goods for any damage or sign for the goods ‘unchecked’ to enable us to process a claim with our carrier. If you have received goods damaged, please notify us within 3 days of receipt of your order.

Short Deliveries

On receipt of your order please check for any shortages and notify us within 5 days. Claims outside this period cannot be accepted.

Delivery Delays

We regularly review and monitor our courier performance but unfortunately, delays and misroutes can happen which impact the couriers next working day target.  Most couriers do not guarantee a next working day delivery but if your delivery is delayed and we're able to obtain compensation from the courier we will pass this compensation on to you.

Incorrect Goods

Should you receive incorrect goods on your order please notify us within 5 days and we will arrange to collect and re-delivery the correct goods to you or offer a full refund.

Cancellation

Should you wish to cancel your order prior to dispatch please notify us by telephone as soon as possible. If goods have already left us, please return the goods to us on receipt and we will give you a refund excluding carriage costs incurred by ourselves.

Returns – Standard Stock Items

Should you wish to return goods which are standard stock items with no reason please ensure you.

• Notify us of the intention to return a product within 5 days.
• Returned the goods to us within 30 days of notification at your cost.
• Please ensure the goods are in their original condition, they have not been used and are in their original packaging.
• Should damage occur while the goods are in your care, we cannot issue a refund.
• Goods are deemed to be in your care until they arrive back at our premises.
• Goods returned will be subject to a 25% restocking charge.

Returns – Special Stock Items

Should we source special stock items for you, we may not be able to accept the return of the stock if the goods are as requested by yourselves and not incorrectly supplied by ourselves.

To discuss the terms of a special stock refund please contact us on sales@simplyscrewjacks.com as the item may be subject to a re-stocking charge which will vary depending on the product supplied.

Refunds

If you are due a refund on your purchase, we typically action this the same day the the goods are received by us.  The exact timing on when you receive the refund will depend on the banks involved, but typically this will be 3-5 business days.